Cannot find the right email when you need it? Attachments duplication using storage space?

Email is a primary source of documentation for law firms and it has taken on an increasingly critical role in litigation and court cases. Email records are also coming under increasing regulatory scrutiny, for example with e-Discovery. This makes email management all the more important for reducing risk.

Email management tools improve regulatory compliance, email recovery, business continuity planning, and make it easier to share messages. Along with document management, email management provides a comprehensive approach that combines email communications with all other document types in a single, searchable, location.

There are many reasons to consider implementing an email management system. According to legislative and law society rules, email must be captured for regulatory requirements or compliance. Capturing email and managing it in unified system with related files and documents has advantages. For example, with case files where multiple lawyers and legal staff, need access to all related matter information and communications. Also, email management improves the ability to recover information later. Email management incorporates the ability to:

  • Automate email capture, email storage, and archiving.
  • Reinforce email management policies and best-practices.
  • Support regulatory compliance for email management, such as eDiscovery.
  • Apply security and auditing to email management.
  • Unify email management with records management and workflow automation.